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This is the essential part we have really worked on in supporting our clients. Your purchase comes with 300 tokens to request for support.
This token can continue to be used as many months as possible until it is exhausted and in which we have you covered in these areas.
- Initial installation of the script on your server. Definitely either your cpanel or ftp details would be required to do this.
- Setting up of some important parts in the script. We have an adequate documentations that covers this aspect as well and can be found in the help section
- Error encounters while using unmodified software.
We do not have you covered in the following aspects:
- The integration of third-party plugins/modules.You can simply contact the author of the plugin for help.
- The additional functionality to the Software package.This is regard as customization and should be requested through our customization request page.
- The customization of the graphical interface.
- Setting up of server, all we do is to install the script on your server.
Support Questions
Do i get support with my purchase?
Absolutely Yes, we have a great team available for support.
What type of issues our support entails?
We support to do initial installation if you are unable to do so, we are here to tackle any error encountered while using the unmodified software. But Errors that caused by you will be termed as premium support which will cost you token amount.
For how long will i get support after purchase?
We have different supports plan to our packages.We have 90days full support for imole plan, 180days full support for irawo plan and 180days full support for osupa plan.So when the free support expires, you will need to pay token amount to get back our support.
How long does it take to get a response from support?
We attend to tickets in respect to how we receive them and we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.
